FAQ
If you don't find any question of your interest, please, you are always welcome to contact MedStore support.
What is the difference between Brands and Generics? Why do people prefer Generics?
Generics are usually priced up to 80 percent less than equivalent brand-name versions. Why? Because brand-name drugs invest large amounts of money to advertise and persuade you to buy their product, Because generic manufacturers spend less on advertising and product development and because generic versions of the same medication create competition and competition can drive prices down (Source: US Food and Drug Administration).
How can I make an order? Can I do it by phone?
We don’t take orders by phone. According to our security privacy all the credit cards information must be typed by a customer only. That is why all the orders must be made directly via MedStore official website.
What forms of payment do you accept?
At this moment we accept Visa, American Express, Diners Club, JCB credit cards.
How much do you charge for a doctor's consultation to write a prescription?
There is no doctor’s consultation charge! Our doctor reviews orders for free.
Why can't I order more than 1 medication at once?
To minimize out customer’s costs, we do cooperate with different suppliers, who have different sending options. That is why we may ship orders separate. Important is that if you make several orders within 24 hours, you pay for one delivery only, but in such cases we do not sum up medications costs for your next free delivery.
When do I get my order?
When the payment is confirmed by the bank, your order status transforms to “Pending”. Once the doctor approves your prescription, your order becomes “Approved”. All the orders are shipped within 1–2 business days. You should allow 5 – 9 days excl. weekends for a Fast shipping (express mail) and 12 – 16 days excl. weekends for a Standard shipping (regular mail). We do not have next day delivery.
How will the package arrive? Will people be able to tell its contents?
All packages are shipped in plain packaging to protect your privacy. And we do not mention any costs on the package as well.
How do I get a discount?
Once you have ordered with our website and the order status transformed to “Shipped”, you get 20% free bonus pills for all your next orders.
What should I do if I don't receive my order on time?
This kind of problem is relevant only if the package stocks at the custom house of your country. In this extra situation it is advised to contact MedStore support without delay by our free hot-line 1-800-775-4570 (9 am – 5 pm ET) or via message to MedStore support service. We always care about our consumer’s privacy and would reship the order immediately within 2 business days with no additional payment.
I've made an order, but didn't get any confirmation, why is that?
We always confirm our customers about their order status changes via email, but some emails could be failed because of the customer’s anti-spam security. In such cases, you need to pass the authorization process via our website and see the status of your order in your private zone. If there is still a problem with confirmation, MedStore support is open for any of your questions.
I have placed the order but the processor declined my payment, my credit card works perfect, what is the matter?
All the money transactions are made directly through your bank system. If your credit card is not accepted you have to call your bank and ask the reason for this decline.
I have made an order but changed my mind; can I get my money back?
Yes. You have to contact MedStore support to refund your payment.
Can you ship to my country?
We ship almost to all over the world, where aviation mail can be delivered.
Will you accept my insurance?
We are unable to process a claim directly with your insurance company.
